Leadership Information

Lead People...Manage Things

Master The Five Key Facets of High Performance Leadership

Many people in leadership positions struggle with understanding what makes a great leader. While billions of dollars are spent annually on leadership development, quality leadership is still in short supply.

Organizations have responded to the demand for high performance leadership with myriads of education and training programs and resources, which seem to be plentiful,...Amazon.com has over 9,000 references on leadership...yet most organized attempts at developing high performance leaders fail to achieve their aims.

So what does work?

In working with leaders we have isolated five key characteristics that successful leaders demonstrate. These work extremely well in all settings, be it governmental, non-profit or for-profit commercial. These five key facets of high performance leadership are universal.

They are easy to remember using the acronym FACET. Here they are...

Focus - Authenticity - Courage - Empathy - Timing


Effective leaders stay focused on the outcomes they wish to create, and don't get too married to the methods used to achieve them. They provide this 'outcomes focus' for their organization by emphasizing the mission, vision, values and strategic goals of their organization and at the same time building the capacity of their organizations to achieve them. This capacity building emphasizes the need to be flexible, creative and innovative and avoid becoming fossilized through the adoption of bureaucratic structures, policies and processes.


Leaders who are authentic attract followers, even leaders who are viewed as being highly driven and difficult to work for. Simply put, they are viewed as always being themselves?and therefore followers know what to expect from them and can rely on them, come thick or thin. Authenticity provides the leader with the currency to obtain 'buy-in' from key stakeholders, because it builds and maintains trust. Authenticity is the bedrock upon which the other facets are built.


The challenges facing leaders today are immense, and require great courage to overcome. Leaders are constantly being challenged by others, be it their own team, customers, the public or other stakeholders. Standing firm in the face of criticism, yet having the courage to admit when they are wrong, are hallmarks of courageous leaders. For example, shifting an organization from being introspective to becoming customer focused requires courage when people pay lip service to the new direction...it means calling people on their bluff.


Effective leaders know how to listen empathetically?thus legitimizing others' input. By doing so, they promote consensus building, and build strong teams. They coach others to do the same, and so create a culture of inclusiveness. They tend to be great listeners who capitalize on the ideas of others, and provide recognition for these ideas, yet they don't get bogged down in overly complicated dialogue. While they create learning organizations that place a high value on dialogue and continuous feedback, they know when to take action, when to 'fish or cut bait', which brings us on to the final facet...


The one facet that can make or break a leader is in knowing when to make critical decisions and when not to. All of the other facets must be viewed as subservient to getting the timing of critical decisions right. There is a need to be focused, authentic, courageous and empathetic, but get the timing wrong on critical decisions and everything else stands to be nullified. Great leaders move with appropriate speed. They don't believe that everything must be done immediately...they know how to prioritize, and how to get their team to prioritize. As well, they engage in timely follow-through to ensure actions that are committed to happen in a well coordinated and timely way. They use time as an ally.

Is that all it takes to be a great leader?

These facets of high performance leadership are not exhaustive. Just as one would look at the facets of a diamond, upon closer observation other facets become observable. Any person can aspire to being a great leader by commencing with these facets. If you are in a leadership role, regardless of your position in your organization, start by asking yourself the following key questions:

Key Questions

How focused am I? How much of my time do I spend communicating and inspiring people about our mission, vision, values and strategic goals? How much focus do I create in my organization? How married am I/my organization to methods that have outlived their usefulness?

Am I viewed as authentic? Do people see and hear the real me? Do I wear a mask at work, and remove it when I leave each evening?

How courageous am I when my values, vision and goals are challenged? Do I stand firm and only change my position when I know that I am wrong? Do I have my team identify what they need to STOP doing, what they need to START doing and what they need to CONTINUE doing to achieve our focus?

How empathetic am I? Too much/too little? Do I create enough opportunities for open and candid dialogue? Do I ever find myself and my team getting bogged down in consensus building, or achieving false consensus? Is there a feeling of inclusiveness amongst the members of my team and throughout our organization, and with other stakeholders, including customers?

Do I make and execute decisions in a timely fashion? Do I know when to 'fish or cut bait?' - do I demand well coordinated and timely execution of strategy from others? Do I use time as an ally?

What you can do to create a high performance leadership culture...

Asking these questions in a candid way will open up many possibilities for you, your organization or your clients...if you have the courage as a leader to do it.

Building and sustaining a high performance leadership culture takes time, patience and a clear focus on the vital few characteristics that leaders can develop naturally and authentically. Listening to what people expect from you as a leader, and then responding empathically, in a timely fashion, will move you dramatically towards mastering these five key facets of high performance leadership.

Above all, you need to TAKE ACTION.

About The Author

Brian Ward is a Principal in Affinity Consulting. He works with senior and middle management and their teams to improve performance. His website is at http://www.affinitymc.com where you can sign up for his free monthly ezine Strategy in Action




Huffington Post

House Republicans face extended fight over leadership
Washington Post
Any chance of a quick and bloodless transition to a new slate of GOP leaders ended Monday when outgoing House Speaker John A. Boehner (Ohio) postponed elections for the party's No. 2 and No. 3 posts for weeks pending the outcome of the speaker's ...
Boehner Delays Leadership Elections With GOP In TurmoilHuffington Post
GOP leadership race gets personalPolitico
John Boehner delays leadership votesCNN
Fox News
all 3,608 news articles »


Hillary, VW, And The Overarching Importance Of Leadership Credibility
But regardless of the similarities and differences, the broader issue of leadership credibility feels to me worth highlighting. Fact is, people are just plain weary of leaders who routinely default to the expedient rather than the truthful. Accordingly ...

City needs better leadership
Loveland Reporter-Herald
Over the past 40 years of my professional life I have had many different roles to play including pharmacist, business owner, corporate marketing manager, president/COO in a large public company, and others. Understanding the benefits of good leadership ...


New Fall 2015 Readings For Better Creative Leadership
By David Slocum. 2015 has already been a year of excellent and helpful publications for leaders wanting to improve themselves and their motivation and coordination of creative teams, projects and businesses. Some, like Herminia Ibarra's already ...

New York Times

Today in Politics: Hillary Clinton Seeks to Add 'Leadership Councils' to ...
New York Times
Good Monday morning. The House is bracing for a leadership fight this week, and the Supreme Court returns. But the focus will shift more to the Democrats as they prepare for their first debate next week and as Hillary Rodham Clinton is rolling out new ...

and more »

The Daily Advertiser

Delay in leadership elections complicates Scalise's bid
The Daily Advertiser
WASHINGTON — A delay announced Monday in the election for House majority leader could complicate Republican Rep. Steve Scalise's campaign for the job. The postponement means hard-line conservatives now have time to recruit a candidate of their ...
Chaos in Congress: House of Representatives a Mess as Boehner Charts Pathway ...Breitbart News
Boehner delays election of new majority leader -- post being sought by Steve ...NOLA.com
Steve Scalise says he has the votes to become House majority leaderWashington Post
The Advocate -Daily Caller -Politico (blog)
all 54 news articles »

Rick Kupchella's BringMeTheNews

Clinton sets up Minn. leadership council, Walz only House Dem on list
Minneapolis Star Tribune
WASHINGTON -- Hillary Clinton's presidential campaign appointed a few dozen Minnesotans to the her leadership council over the weekend -- though most of the state's U.S. House members are holding out on endorsing her. Those on the leadership council ...
Clinton names Minnesota leadership teamMinnesota Public Radio News (blog)
Clinton's Minnesota "leadership council" nets big-name helpSunHerald.com

all 32 news articles »

The Globe and Mail

Neil Young says political leadership 'trashed' Canada
The Globe and Mail
Weighing in on the federal election campaign, Canadian music icon Neil Young says Canada's “backwards” political leadership has “trashed” the country's resources and diminished Canada's image on the world stage. “I think it's pretty obvious a lot of ...

and more »

Crain's Chicago Business

Leadership lessons from the dugout, courtesy of Cubs' Maddon
Crain's Chicago Business
Chicago Cubs Manager Joe Maddon isn't the epitome of a hard-charging, harsh-talking baseball field general. During games, he typically watches from the corner of the dugout in an observant yet relaxed manner. After a win or loss, he responds to the ...

and more »

Long Term Living

AHCA/NCAL opening session: Team leadership, quality improvement needed in ...
Long Term Living
Hierarchical, one-leader-of-all leadership isn't always the best strategy anymore, McChrystal said, stressing the need for nimble "teams of teams" and cooperative leadership in quality care delivery. The best individuals don't always make the best ...

and more »

Google News

Article List | Index | Site Map
All logos, trademarks and articles on this site are property and copyright of their respective owner(s).
The comments are property of their posters, all the rest is Copyright © 2006 CanadaSEEK.com - All Rights Reserved.