| |
| |
|
Management Information |
|
|
|
Dealing with Marginal Performers: The Therapeutic Approach
--PREPARATION: The purpose of the therapeutic approach is to spark an employee toward improved performance through counseling. The manager's goal is to help the employee recognize the existence of a problem, accept the need for change, and formulate his or her own program for improvement. The manager should critically assess his or her own attitudes and opinions. It is important to try to eliminate all personal bias and prejudice or at least be aware of any such emotions no matter how little effect they seem to be having. For the most positive results, the manager should be noncritical or at least noncommittal toward the marginal performer. In addition, the interview should be conducted in private, without interruptions, and with adequate time. --SETTING A COMFORTABLE ATMOSPHERE: The employee should be made to feel relaxed and at ease. It is particularly important that no mental anguish is spent in guessing the interview's purpose. It is not necessary for the manager to "build the employee up" with praise about favorable performance but it is desirable that the atmosphere is friendly and constructive. -- STIMULATING SELF-APPRAISAL: The simplest, most forthright tactic is to explain to the employee that there are problem areas. Elicit self-analysis from employees about their jobs, particularly focusing on those areas where they feel that their performance could be improved. Once employees begin discussing unsatisfactory performance - or at least elaborating on problems they are encountering on the job - the manager can pursue the problem areas. Asking, rather than telling the employee, becomes the key to an effective discussion. Through these questions, the manager keeps the employees on the subject and gets them to suggest ideas on improving performance. -- STIMULATING SELF-SUGGESTION: Once the employee has begun to make positive suggestions, the manager should encourage exploration of these ideas in detail to determine which ones will be most useful for self-improvement. The manager should interfere as little as possible in the employee's self-evaluation. Offering suggestions to the employee will likely negate the whole process. The employee's defense mechanisms are always lingering in the background, and they may surface the minute the manager begins to press the employee into following a course of action, thereby defeating the purpose of the therapeutic counseling interview. Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
MORE RESOURCES:
management - Google News |
|
|
|
RELATED ARTICLES
Train Me -- But Follow Through My mechanic has me trained. When I take my car in for an oil change, he places a sticker in the upper left hand corner of my windshield to remind me what date and mileage I should have my next maintenance completed. Creativity and Innovation Management: The Creative State Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. Take Control of Your Paper in 3 Easy Steps Do you have piles of paper on your desk. Many do and don't know how to deal with them. Creativity and Innovation Management - Turning Ideas into Action The phrase "turning ideas into action" is a Russian doll.Managing the ideas to implementation process is important for at least two reasons:a) To make effective use of resources - investing in one idea uses resources that could be applied to another idea. Turbo-Charge Your Rollout with ERM Employees are the often-neglected stakeholders in the success or failure of a CRM (Customer Relationship Management) initiative. But employees don't always resist new ways of doing business. Five Steps to Successful Business Succession The great majority of family businesses in North America are still owned and operated by descendants of the founder. The business acumen that these first, second, third, and sometimes fourth generation managers possess largely determines how much longer the business will remain under family control. Efficiency Around The Office Nearly every office, be it commercial or home-based, may have areas of inefficiency that can be improved upon. We are not talking sales figures or profit margins or budgets, but inefficient waste and resource management. 13 Comments on Bad Meetings Bad meetings are a cultural malady that senior executives pass on to new employees.Long pointless meetings are useful in that they keep incompetent people from interfering with those who are working. Qualities of a Great Manager In the call center environment we are often only as successful as the people we hire. While our front line employees are critical to our business, choosing the right managers powerfully impact your success. Using an Appraisal to Benefit Your Organization PERFORMANCE APPRAISALS BENEFIT THE ORGANIZATION:Appraisals help spot employees with potential for advancement. Appraisals bring attention to the so-called high-potentials - people who have both the will and the ability to excel in the organization. Leading Bad Actors To Be Good Performers A successful leader told me, "The biggest challenge I've had in my career is dealing with bad actors. Brent, do you have tips on how to do it?"First, before we can deal with "bad actors", we must define the term bad actors. What To Do When Your IT Project Is Late, Over Budget, and Looks Like It's Never Going To Work Here's a scary statistic. According to four prominent research firms, only around 20% of all IT projects are finished in a timely manner. Tales From the Corporate Frontlines: Diversity in the Workplace: Ethnic Considerations This article relates to the Diversity in the Workplace Competency, commonly evaluated in employee satisfaction surveys. This competency explores whether your organization provides understanding and supports interaction among diverse population groups while respecting individuals' personal values and ideas. 25 Super-Practical Steps to Build Your Business! For the past several weeks, we have focused on some wonderful but (to my way of thinking) rather fancy ideas about life. I wrote about motivation (I don't believe in it). Ten Secrets of Super Successful Meeting Planners Whoever said that being a meeting planner was easy, lied! Rather, it should be classified under the tough and demanding job category. But, along with being tough, it's also fun, exciting, exhilarating, stimulating, and never, never boring. Cheat Sheet; Understanding The MSDS and Your Obligations In The Workplace To Employees MSDS SHEETSMSDS stands for Material Safety Data Sheets. MSDS sheets contain nine sections. Close the Performance Gap One of the most difficult and emotionally draining situations you face as business owners or executives is employees not meeting your expectations.How can you handle it if they are not keeping up their end of the employee contract?Begin by taking a look at your team. Business Innovation - Ignoring Content Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. Culture Management and Creativity Many concepts in the fields of managing creativity are very much applicable to culture management in general. The same concepts that foster creativity and innovation also maximise human capital potential, increase productivity, reduce costs and maintain competitive advantage etc. Gift Giving for Business a Major Headache Corporate gifting is a big headache for most business owners; how much to spend, who to spend the money on, where to get the gifts, what to get and how to gauge the effect of that giving in terms of benefits for the company are all important questions. When a company decides to give gifts it needs to be planned out as part of doing business, not just a last minute impulse.
|
| Article List | Index | Site Map |
|
All logos, trademarks and articles on this site are property and copyright of their respective owner(s).
The comments are property of their posters, all the rest is Copyright © 2006 CanadaSEEK.com - All Rights Reserved. |
